Listed below are some of the most common information clients ask us. Please read these so you can be guided as you avail of our services.
FAQ
Does your facility accept my Insurance?
We participate in the majority of major health insurance plans including Medicare and Worker’s Compensation. Click on this link to see the list of health insurance plan that we do participate in. Please contact us if you do not see your health insurance plan as we keep updating the list of health plans we do participate in.
Do I need a physician referral to receive therapy?
We operate in a direct access state where, if your insurance plan authorizes self-referral to physical therapy, a physician referral is not necessary for you to be seen by a licensed therapist. Please check with your insurance though as some health insurance plans require a physician’s referral for therapy to be covered. We also offer treatments that do NOT require a referral and are available on a self-pay basis.
Does your facility submit claims to my insurance company?
As a service to our patients, we will gladly file claims with your insurance company on your behalf. In order to appropriately submit these claims, we will need to obtain a copy of your insurance identification card to ensure that we have the necessary information.
How much is my copayment?
The amount of copayment towards your treatment session(s) is determined by your health insurance company. Please check with your insurance carrier.
What can I do if your facility don not accept my insurance?
The choice of where you receive therapy is always determined by you and your insurance company. Many health insurance plans require the therapy facility to be in their network. If we are not in your insurance network and you still prefer to receive treatment from us, your insurance company might let us provide service to you as an out-of-network provider. We will check with your insurance company to verify their requirements.
Your first visit
Your therapist will conduct an evaluation of your condition lasting between 60 to 90 minutes. The evaluation is necessary to create a program designed specifically to address your needs for maximum recovery.
What do I bring on my first visit?
- Referral slip from your medical doctor (if there is one)
- Your medical insurance card
- Your ID
- If you are getting therapy as a result of a worker’s compensation claim or an automobile accident, you will also need to bring your claim information, including claim number.
Please arrive 15 minutes early on your first visit to fill out any necessary paperwork.
How long is each visit?
Each visit will last 60 — 90 minutes on average. Times vary due to the treatment and exercises being performed.
How long will my treatment last?
The regularity of your visits will be determined after your initial evaluation. This could be from once a week session to thrice a week session. The number of treatment sessions to be received will primarily be determined by the findings at the initial evaluation by your therapist, and also by the type of insurance coverage you have.
For more inquiries, please send us a message or reach out to us using our given contact information.
